Our Customer Care department works with existing and new clients requiring construction management on a smaller scale and handles upkeep of any items covered by our five-year warranty for our construction management clients. This division of Vestacon is run from Toronto, with a dedicated Project Manager and Site Supervisor, and with the support from our Principals and Project Managers. VestaCare offers a 24-hour turnaround time on all requests that comes in.
We exceed the standard one year warranty provided by vendors and subcontractors by four years. We take extra care in supervising throughout construction to ensure the quality of materials, products and workmanship are outstanding. Items covered by the five year warranty for our construction management clients include:
- Architectural: cracks in drywall partitions and ceilings, acoustic ceiling grid and tile, doors (incl. hardware), flooring defects, wall covering delaminating, glazing, new window coverings/ blinds/ window film and washroom accessories.
- Electrical: light fixture ballast, new panel distribution, electrical outlets and furniture connections, communication cabling and racks, dimmer switches, emergency light fixtures, exit signs, appliance connections, electric strikes and sound masking.
- Mechanical: plumbing fixtures, A/C units and heat pumps, exhaust fans, VAV boxes, connections above ceilings, new control thermostat and sprinkler heads.
For more information about our customer care department and how we can help please contact us